• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Abonnement etudiant qui augmente soudainement et mettre fin à l'abonnement annuel?

New Here ,
Jan 23, 2022 Jan 23, 2022

Copy link to clipboard

Copied

Bonjour,

 

J'étais abonné étudiant et mon abonnement à soudainement augmenté sans recevoir aucune notification.

Si je veux annuler on m'annonce des frais de résiliatioon exhorbitant et de plus je ne trouve aucun moyen de mettre une fin à l'abonnement annuel sans devoir payer ses frais.

Il semble que je ne sois pas le seul dans ce cas, comment faire pour revenir au prix initial et comment programmer la fin de l'abonnement sans devoir payer ses frais exhorbitant?

Merci

TOPICS
Account management , Billing

Views

262

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 23, 2022 Jan 23, 2022

The student subscription has a discounted rate for the first year and then a less discounted price after the first year.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Votes

Translate

Translate
Community Expert ,
Jan 23, 2022 Jan 23, 2022

Copy link to clipboard

Copied

you should have had 1-2 weeks after you were notified (check the spam folder of the email used to subscribe) to cancel without a penalty.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 23, 2022 Jan 23, 2022

Copy link to clipboard

Copied

The student subscription has a discounted rate for the first year and then a less discounted price after the first year.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

Si jamais tu as vu le mail trop tard tu peux appeler le service et iels vont t'aider ! Iels ont résiligné mon abonnement alors qu'il était déjà trop tard et que j'étais passé sur la version à 60€ par mois.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

LATEST

@Henri31771682tll8 is correct. if you change plans (by cancelling one and starting another) and see a cancellation fee, that fee should be refunded by contacting adobe support:

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines