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Abonnement payé et non activé

New Here ,
Oct 19, 2022 Oct 19, 2022

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Bonjour, J'ai pris un abonnement qui a été payé via paypal, malheureusement, le paiement paypal à eu lieu 2 fois, mais en plus je n'ai pas eu de code pour activer dreamweaver. Comment dois-je faire ?

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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normalement vous n'avez pas de code à saisir, connectez vous simplement à votre compte Creative Cloud,

Lena_0-1666204736797.png

 

téléchargez Dreamweaver, restez connectez, et lancez Dreamweaver... c'est tout... votre compte activé fera le reste.

Avez vous d'autres applications dans votre abonnement, ou seulement Dreamweaver ?

Lena_1-1666204791714.png

 

question subsidiaire : avez vous Creative Cloud Desktop qui soit installée sur votre ordinateur... ? 

https://helpx.adobe.com/fr/download-install/kb/creative-cloud-desktop-app-download.html 

 

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New Here ,
Oct 20, 2022 Oct 20, 2022

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Bonjour, j'ai créative cloud instalé et il me propose l'achat de dreamweaver. J'ai 2 payement en attente chez paypal

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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LATEST

@G26685606bh84 

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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@G26685606bh84,

1. Download & install Creative Cloud Desktop Application.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

2. Log-in to Creative Cloud with your paid Adobe ID (email) and password.

3. Use Creative Cloud Desktop Application to install and manage your other Adobe software & services.

https://helpx.adobe.com/creative-cloud/help/manage-apps-services-desktop.html

 

Hope that helps.

 

=================

1. Téléchargez et installez l'application Creative Cloud Desktop.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

2. Connectez-vous à Creative Cloud avec votre identifiant Adobe payant (e-mail) et votre mot de passe.

3. Utilisez l'application Creative Cloud Desktop pour installer et gérer vos autres logiciels et services Adobe.

https://helpx.adobe.com/creative-cloud/help/manage-apps-services-desktop.html

 

J'espère que cela pourra aider.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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yes @Nancy OShea that's what said @L e n a 

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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quote

Bonjour, j'ai créative cloud instalé et il me propose l'achat de dreamweaver. J'ai 2 payement en attente chez paypal

By @G26685606bh84

 

Est-ce que votre compte CC est bien configuré pour recevoir des paiements Paypal ?

https://helpx.adobe.com/fr/manage-account/using/update-paypal-details.html

 

Ensuite, j'ai bien peur que la problématique ne puisse être résolue sur ce forum purement orienté DW. Je vais faire un appel aux supers pouvoirs de nos modérateurs.

 

=================

 

Is there a moderator around who can direct this thread to a more suitable forum, like Account, Payment, & Plan?

Thanks in advance 😉

 

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Done.

Hopefully, someone will be able to giv a little better direction as to why there are multiple charges showing.

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