Abonnement

[youssef_2719]

J'ai pris l'essai gratuit adobe , adobe a retirer de l'argent pourtant j'ai pas dépassé la date du service gratuit je comprends pas je veux un remboursement comment faire ? De plus c'est compliqué de contacter le service

[creative explorer]

@youssef_2719 When a charge appears during an Adobe free trial it’s often not a full purchase but a small pre-authorization or verification hold placed on your card to confirm the payment method. Unless, you have had a previous trials on the same account, repeatedly signs up for free trials and cancels, Adobe can detect the pattern and may charge or block future trials because trials are intended for first-time use only

Either case, sign into your Adobe account at account.adobe.com. Click Manage plan under the plan you want to cancel. Select Cancel your plan and follow the on‑screen prompts to confirm cancellation and choose a reason for cancelling.

If you bought through Apple, Google, a reseller, or third party, you need to cancel directly with the store where you purchased (Apple App Store, Google Play, or the reseller). Adobe cannot cancel subscriptions bought through other stores; contact that store for cancellation and refunds.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[Shivangi_Gupta]

Hi @youssef_2719,

We appreciate you reaching out. As per your account details, you have an active plan for AI Assistant for Acrobat. This is the reason you are still seeing the charges on your account. More info: https://adobe.ly/3Jm9uW1

You can still proceed with the service cancellation following the steps in this article: https://adobe.ly/42OjI8b

Before proceeding with the cancellation, please refer to this article to know the subscription terms: https://adobe.ly/4nwPUEN

Let us know if you have any questions.

^Shivangi

[youssef_2719]

Ce n’est pas normal de me faire payer 6€ c’est pas spécifié de base puisque
je voulais juste souscrire à adobe première et on m’a ajouté cela en
complément sans me le faire savoir

[youssef_2719]

Ça ne change rien au fait que faut prévenir avant de retirer l’argent ou de
mettre des compléments à l’abonnement comme adobe ai auquel je ne voulais
pas du tout souscrire

[Shivangi_Gupta]

Ideally, any product is not added automatically to your account. However, you can always start a private chat with our support team here: https://adobe.ly/4hgUjtX

They'll provide you the best possible solution.

^Shivangi