Abrechnungsproblem - kann kein Abo verwalten

[Shoran21824661uwtr]

Hallo Liebe Adobe Community,

hallo liebes Adobe Team,

ich war gerade eben auf meinem Konto und wollte meine Abos verwalten und evtl. mein Abo wechseln.

Jedoch sehe ich, dass es ein "Abrechnungsproblem" gibt. Da ich bisher keine Probleme mit der Zahlung hatte und auch weiterhin normal bezahle, habe ich einfach meine Lastschriftdaten erneut eingetragen und bekam weiterhin die Meldung. 

Jetzt habe ich auf Paypal umgeschaltet, bekomme jedoch weiterhin die Fehlermeldung. 

Da ich somit auch nicht mein Abo wechseln kann, bitte ich um eine schnell und kurzfristige Lösung dieses Problems.

Vielen Dank im Voraus.

Liebe Grüße.

Shoran

[John T Smith]

This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus,
so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

[Shoran21824661uwtr]

Chat doesnt work...

[Abambo]

Chat works. You will need to use this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen. You also will need to allow cookies and pop-ups. I suggest you disable your add blocker for the Adobe site. You may also use a different browser (the browser you use daily is normally closed with all kinds of utilities, a different browser has more chances to stay “open”).

For you, the link would be: https://helpx.adobe.com/de/contact.html?rghtup=autoOpen

You may also use a different computer or a different device type, like your smartphone or your tablet.

[Shoran21824661uwtr]

Nope, doesnt work. Even with base Edge of Windows.

[John T Smith]

Did you see the two You MUST lines?

Can you try a different web browser?

[Shoran21824661uwtr]

yes... i did

[Shoran21824661uwtr]

When I use your link, just  nothing happens...

[Abambo]

Ich habe den Link gerade genutzt. Twitter ist auch eine Möglichkeit!

[kglad]

@Shoran21824661uwtr 

with the browser on your mobile phone 

[ThomasKurtmann]

Same problem since 2 weeks. I get a message in all Adobe tools telling me, that there is a payment problem, but they got the money like always. None of the support links work for me. I guess, Adobe don't want me as a customer anymore

[Rashmi27002770wxve]

Hi there,

Happy to help!

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[ThomasKurtmann]

Hello Rashmi,

thank you for the answer. I can't get help via chat. It says that everybody is busy at the moment.

Best regards

Sebastian

[kglad]

@ThomasKurtmann 

you have to be prepared to wait.  or use twitter.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...