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Absolutely terrible customer service - shady billing. . ?

New Here ,
Apr 09, 2021 Apr 09, 2021

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My wife lost her login account information. She has 20 different email addresses. We've tried all of them to the best of our knowledge. We have no idea which one it may be. In addition Adobe doesn't send emails with billing info every month, at least none we can find. Which is shady to say the least if they don't. 

 

We finally called our bank and are charging  back the last charge HOPING we'll get an email about this from adobe. We tried the chatbot, but you need to login BEFORE you can use the chatbot. We tried email, and haven't heard back. I dug up my old adobe account to send this message, hoping someone, anyone(?) can help . . . is there an Obi Wan anywhere in Adobe? All we have is the credit card it's billed to dutifully every month by Adobe (and we're switching her to Canva btw after all of this). Fortunately, our ccard is stopping all future billing. 

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Account management, Billing

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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1 - Adobe does not do support by email

 

2 - I fail to see how someone forgetting their account information is at all 'shady billing' by Adobe

 

Since this is a public forum, nobody here is going to be able to help with an account problem

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Pick up the phone M-F during normal business hours to speak to an Adobe billing agent.  Have your credit card handy. 

https://helpx.adobe.com/contact/phone.html

 

Also since YOU charged back needlessly, this could come back to bite you.  Be prepared to pay a 50% early termination fee.

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Apr 10, 2021 Apr 10, 2021

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Yes, Adobe don't send bills by email. This is a very common practice, though I wish suppliers were obliged to offer this as an option. 

 

Why not login and use the chatbot, and explain the situation?  WARNING BE VERY CAREFUL !! WARNING !!Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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