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Access temporarily disabled - emailed code does not work (twice - account now locked)

New Here ,
Oct 09, 2020 Oct 09, 2020

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I had the verification code emailed to myself, which I recieved. I entered the digits as sent and it states its not a valid 6 digit number, I had it resend another code - The second 6 digit code also stated it wasnt valid and did not activate my Adobe Acrobat DC I just purchased.  The account is now disabled, and it says to contact Adobe Customer Support, which has no links to chats, phone numbers or a person to talk to, other than to post a question to the forums?  Anyone have any ideas how to move forward?

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correct answers 1 Correct answer

Adobe Community Professional , Oct 09, 2020 Oct 09, 2020
To contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan

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Adobe Community Professional ,
Oct 09, 2020 Oct 09, 2020

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To contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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LEGEND ,
Oct 09, 2020 Oct 09, 2020

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I moved your post to a better forum, Account, Payment & Plan.

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New Here ,
Dec 03, 2020 Dec 03, 2020

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same issue, no fixes??? I contacted support but they did nothing

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