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Access to Adobe cloud

New Here ,
Dec 01, 2023 Dec 01, 2023

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I have paid monthly membership to all apps, but cannot get access all of a sudden, says 'request access' !!! What is that ????     <email removed - kglad>

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Community Expert ,
Dec 02, 2023 Dec 02, 2023

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if you have a teams or enterprise subscription, contact your admin.

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Community Expert ,
Dec 03, 2023 Dec 03, 2023

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Request access means that you are on a Teamsb/Enterprise plan. A licence needs to be allocated. If you have an individual plan, then you are signed in to the corporate level of your account. 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 03, 2023 Dec 03, 2023

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Hi Bridget,

 

If you have paid for your own license please make sure you are logging in on your personal profile to see your licensed apps.

The request access is an Enterprise Feature that allows them to review your application for a certain license you don't have. This is a view from the admin's side FYI:

 

https://helpx.adobe.com/enterprise/using/product-request.html

 

 

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Adobe Employee ,
Dec 03, 2023 Dec 03, 2023

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Hi @Bridget33999287t70l ,

 

Sorry to hear that.

 

I have checked the account that you used to post here and found out that you have a Creative Cloud all-apps individual plan. To know more about switching between different profiles click here.

Hope this helps.

 

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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@Bridget33999287t70l 

 

you posted in the wrong forum triggering misleading responses. 

 

========================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from enterprise & teams">

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