Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Accessing account help

New Here ,
Jul 31, 2020 Jul 31, 2020

Copy link to clipboard

Copied

Hi there,

 

I purcahsed the CC at the beginning of the year with the faculty discount. It has been working fine until about 2 weeks ago, when CC said it couldn't update. I checked my bank account and I am still paying, but CC does not let me in!!

 

I tried to ask for help and it tells me I need to talk to an administrator, but I have no idea who that is.

 

Help! Paying but have no access.

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

TOPICS
Account management, Billing

Views

77

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Jul 31, 2020 Jul 31, 2020
There have been a lot of messages about problems with education accounts Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

Likes

Translate

Translate
Adobe Community Professional ,
Jul 31, 2020 Jul 31, 2020

Copy link to clipboard

Copied

LATEST

There have been a lot of messages about problems with education accounts

 

Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-adm...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines