Accidental Purchase

New Here ,
Feb 12, 2022 Feb 12, 2022

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Hello, I accidentaly upgraded my plan from the $10 a month photoshop plan to the $20 All App Creative Cloud Plan. If I could have a refund and revert back to my old plan I would appreciate it.

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correct answers 1 Correct answer

Adobe Community Professional , Feb 13, 2022 Feb 13, 2022
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to...

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LEGEND ,
Feb 13, 2022 Feb 13, 2022

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Actually it's about $50 for All Apps. You need to contact Adobe. Do not wait, otherwise there will be a charge of about $300. WARNING criminals may contact you and pretend to be Adobe support! No not reply. 

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Adobe Community Professional ,
Feb 13, 2022 Feb 13, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Feb 13, 2022 Feb 13, 2022

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Please log-in to your account below to confirm which plan you have. 

https://account.adobe.com/plans

 

$20/month is the price for Photography Plan + Creative Cloud Express.  Or Photography Plan + 1TB of Cloud storage. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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