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Accidentally cancelled the subscription, help

New Here ,
Mar 19, 2020 Mar 19, 2020

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Hi Bani,



My name is Susana Santos, (Edited by Moderator: Please refrain from sharing personal information here as it is a public platform accessible to all. Use the personal message option to do that)



I was checking for offers in my plan or if it was possible to change it and
it got accidentally cancelled.



It has been paid until December 2020, as it was anual but now I'm getting
application errors and can't publish online with InDesign.



Please advise.



Thanks in advance.

TOPICS
Account management, Creative Cloud

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Hi Susana, 

 

I have reviewed the Adobe ID you have shared, and found that you had a Creative Cloud all apps individual license which is now canceled. 

I am moving this thread to the correct community 'Get Started', and looping in Jeff Wright to help you with this.

 

The community where you have currently posted is for Creative Cloud for Teams & Enterprise queries.

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Adobe Community Professional ,
Mar 19, 2020 Mar 19, 2020

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s75173475, good morning.
In order to be able to use Indesign again, customer care is needed to revive the contract, not this public forum.

Please contact us during business hours from the speech bubble icon at the bottom right of the help center.

Adobe Help Center

image.png


TkfY(ACP),JAPAN

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