I want to only use the Adobe Premiere Pro Software, and signed up for a monthly plan of $31 USD a month for the Premiere Pro Plan. HOWEVER, in the first month I had this plan I was also charged $19.99, which I thought was a sign-up fee, but in the second month of receiving this bill I discovered it was an erroneous plan I had unintentionally signed up for.
I don't know when or how I signed up for the "$19.00 all apps plan," but I never intentionally signed up for it, especially because I have the premiere pro plan. I want to continue to be on the Premiere Pro Plan, but I would like to cancel the all apps plan, although I know there is a $40.00 cancellation fee, but I did not intentionally sign up for the plan, and I will continue to use Adobe's paid services. I tried to call Adobe Customer Support, but it is the weekend, so I was wondering if a representative on the support community could help me get around this problem with my account.
-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730