Accidently signed up monthly subs with a wronf email

New Here ,
Sep 29, 2021 Sep 29, 2021

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  • Hi last month I signed up with a wrong email, even unexisting one email and paid monthly fee with it.
  • My wrong account keeps being monthly charged and I have no idea how to cancel it since it does not exist.
  • What should I do :(? Should I change my bank account so I ll be not charged monthly and how do I get a refund if possible? 😞

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correct answers 1 Correct answer

Community Expert , Sep 29, 2021 Sep 29, 2021

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Sep 29, 2021 Sep 29, 2021

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Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Sep 29, 2021 Sep 29, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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New Here ,
Sep 29, 2021 Sep 29, 2021

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Thank you, you just saved my life.

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