• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Account Access App Enless Loop

Community Beginner ,
Feb 11, 2022 Feb 11, 2022

Copy link to clipboard

Copied

On my phone, I open the Account Access App.

The launch screen asks me to log in. So, I log in.

Account Access App then tells me "Open the Adobe Account Access App and enter this number."

Why is the app asking me to open the app when the app is open?

The app cannot ask me to open the app unless I already have the app open.

This makes no sense. How do I get out of this endless loop?

Thanks.

TOPICS
Account management

Views

43

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 11, 2022 Feb 11, 2022

Copy link to clipboard

Copied

LATEST

Try this:

Sign in to https://account.adobe.com/securityUnder Two-step verification section, disable Sign in with Adobe Account Access app. Confirm that you want to deactivate Adobe Account Access app.

 

from here:

https://helpx.adobe.com/manage-account/using/passwordless-sign-in-adobe.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines