Account Access App Enless Loop

Community Beginner ,
Feb 11, 2022 Feb 11, 2022

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On my phone, I open the Account Access App.

The launch screen asks me to log in. So, I log in.

Account Access App then tells me "Open the Adobe Account Access App and enter this number."

Why is the app asking me to open the app when the app is open?

The app cannot ask me to open the app unless I already have the app open.

This makes no sense. How do I get out of this endless loop?

Thanks.

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Account management

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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Try this:

Sign in to https://account.adobe.com/securityUnder Two-step verification section, disable Sign in with Adobe Account Access app. Confirm that you want to deactivate Adobe Account Access app.

 

from here:

https://helpx.adobe.com/manage-account/using/passwordless-sign-in-adobe.html

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