• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Account Access Issue and Unauthorized Cancellation

New Here ,
Oct 03, 2024 Oct 03, 2024

Copy link to clipboard

Copied

Hi Adobe Community,

I’ve been experiencing a serious issue with my Adobe Creative Cloud account, and I’m hoping someone can help or point me in the right direction.

 

A while ago, I received an email stating:

"Your admin at LEA Architecture PLLC has granted you access to Creative Cloud (all applications)."

This was confusing because I’m not part of any such organization. I didn’t make any changes to my account, and I have no connection with "LEA Architecture PLLC." Concerned, I immediately changed my password for security reasons.

 

However, shortly after this, I received another email titled “Confirmation of your cancellation,” which said:

"Your cancellation has been processed. Your service will end on October 3, 2024 (PT). After this, your account will revert to a free plan with limited access to Creative Cloud services and 2GB of free storage."

 

I did NOT request this cancellation. Additionally, my subscription was supposed to run until mid-November 2024. The cancellation occurred after I had a chat with a support agent.

 

To make things more confusing, I also received a welcome email afterward saying:

“Your admin at Live Action has granted you access to Creative Cloud (all applications).”

Again, I’ve never made any changes or joined an organization called "Live Action."

 

I’m really concerned that my account might have been compromised, and I’m not sure what steps to take next. Has anyone encountered something similar or can offer advice? I’ve already contacted Adobe support, but I want to ensure my account is secure and prevent further unauthorized actions.

Thank you in advance for any help!

TOPICS
Account management

Views

70

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Oct 03, 2024 Oct 03, 2024

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make su

...

Votes

Translate

Translate
Community Expert ,
Oct 03, 2024 Oct 03, 2024

Copy link to clipboard

Copied

LATEST

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines