account.adobe.com blank page

[Kobi0101]

Hi,
tried for the past few days the page turn out blank

tried different browsers and private mode nothing helps...

[Kevin Stohlmeyer]

Hi @Kobi0101 where are you located?

[Kobi0101]

what that has to do with anything?

[kglad]

are you using https://account.adobe.com

[Kobi0101]

yes, also tried from the profile icon and any other way i could find

[kglad]

@Kobi0101 

there are adobe servers in a variety of world regions and there can be adobe outages in a particular region.  however, i didn't see a report yesterday (nor today) of any outages anywhere, https://status.adobe.com/

account management is under "adobe serves" at the above status link.

i'd suggest contacting adobe support to see what they can tell you (and please update this if you get more info). there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Kobi0101]

adobe has such a great support

after waiting for 30 min -+ the guy who told me to clear cache and use different browser and all the stuff i did already transfered me to an "expert" who said the same thing.

and once again i told him i tried everything, even my phone browser he JUST HUNG UP THE CONVERSATION IN THE MIDDLE... epic support

[kglad]

adobe chat connections are spotty. the disconnect was not intentional.

continue your conversation with your opened ticket- https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html#:~:text=In%20the%20S....

[Kobi0101]

new update for anyone facing same issue...
adobe has NO support!
after few agents on chat they schedualed a phone call with some girl who didnt know what to tell me except the same she asked me for a screenshot! so i sent a screenshot of a white blank page... rediculous!!
then they sent me an email saying "wait a few days its probably a glitch" yeah week long glitch...

such a waste of time with these guys never helped me in anything

[kglad]

@Kobi0101 

what if you use your mobile phone browser (with wifi disabled) to view your account page?

[Kobi0101]

tried that also. still blank page with and without wifi

[Shivangi_Gupta]

Hi @Kobi0101,

We're sorry for the experience you had. Do you have any case reference number? We'd like to check the case history to avoid asking you the same troubleshooting steps you've already performed.

Also, we'll be able to check which team is handling the case and get it addressed ASAP.

Regards,

Shivangi 

[Kobi0101]

Thanks

Adobe Case ADB-31007639-F3Y1

[TOMAS N33436131r1i4]

Hi how are you? did you get your problem solved? i'm with the same issue

[kglad]

contact adobe support per above.

[TOMAS N33436131r1i4]

i can't contact them, the agent chat closed the chat and the adobe account web page doesn't load. i want to cancel my subscription.

[kglad]

update your ticket:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[Jeffrey_A_Wright]

Tomas, sorry, your computer or device is blocked from contacting us. If you use a computer or network managed by an educational institution or organization, your inability to contact us could be intentional.

Please use a different computer or device to complete the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to self-cancel your new membership, Tomas. You will want to complete the process as soon as possible to avoid any fees. 

If you have questions about fees, please use the links offered by Kglad to reach out to us. The cancellation process and the ability to contact us could be blocked by design, Tomas. Please find a different computer with unrestricted access so you can cancel the new membership without delay.