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Account blocked despite payment!

New Here ,
Mar 24, 2024 Mar 24, 2024

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Again, I am sending two invoices that I downloaded to my computer on the day of payment. FV February and March, I bought the same product, 65319854, Creative Cloud Photography plan with 1TB. I paid the subscription. At that time, both invoices appeared in the billing history (otherwise, I would not have been able to download them!). And suddenly one disappeared and the account was suspended. I paid the FV for February from another card, the account updated the number I entered on the day of payment. On the same day I bought a plug-in and I have it, money was taken from the account. So I have a mass of evidence that I paid the subscription and someone deleted the Invoice and suspended my account. Help is not responding, what can I do and where to report?

 

[Moderator moved the thread to the correct forum]

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Account management , Billing

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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Acrobat Reader is free, so I suppose you posted to the wrong forum. I will move this to Account, Payment, & Plan .

 

To solve your issue, you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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what do you mean by, "help is not responding"? eg, how did you contact?

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