Account deleted, charged every month

[Igor275626874tza]

I opened account on first august, used 7 day trial, put my VISA card info. After 5 days I canceled plan and deleted account. Yesterday I saw on my bank account 6 transactions from Adobe (09.08.2022, 09.09.2022, 09.10.2022, 11.11.2022, 09.12.2022 and again 09.12.2022). They charged my 6 times each $31.49. I can't even access my account because it's deleted. I need help.

[kglad · Accepted solution]

you need to contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Igor275626874tza]

Contacted, solved!

[kglad]

excellent. thank you for the update.