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account linkage

New Here ,
Jun 26, 2024 Jun 26, 2024

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I have adobe illistrator, but when I log onto another laptop to use it, it says I need to pay or start a free trial. How do I gain access to my account outside of that pc?

 

I logged into the cloud app and it says I don't own it (on the pc I have the error on)

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Community Expert ,
Jun 27, 2024 Jun 27, 2024

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@BRANDON38283512z0ub check your account by logging into https://account.adobe.com/plans and confirming your subscription status. 

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Community Expert ,
Jun 27, 2024 Jun 27, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Jun 27, 2024 Jun 27, 2024

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on the problematic laptop:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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