Account problem

New Here ,
Aug 12, 2020 Aug 12, 2020

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estou sendo cobrado dizendo que tenho um saldo devedor com voces, desejaria saber se tenho esse saldo devedor, favor entrar em contato

 

[Title edited for question clarity and future forum search... Mod]
[Using your name as a question title does not work to let people help you]

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correct answers 1 Correct answer

Adobe Community Professional , Aug 12, 2020 Aug 12, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to c

...

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New Here ,
Aug 12, 2020 Aug 12, 2020

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estão me enviando uma cobrança pelo mercado pago, desejo saber sobre esse saldo devedor que não reconheço, se devo financeiramente algo a vocês desejo saber, favor informar.

ronaldo santos feijó de melo

natal- brasil

 

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Adobe Community Professional ,
Aug 12, 2020 Aug 12, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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