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Account security issue?

New Here ,
Feb 19, 2023 Feb 19, 2023

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Hello everyone. So I was going through my Adobe account when I noticed in the profile page it says "Member since: November 17, 2020" but I only signed up recently, like last month in January 2023...? Do any of you know why it might say that? Do you think someone else used my gmail to sign up without me knowing? Thanks in advance. 

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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doubtful, but contact adobe support and check.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise and teams >

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Community Expert ,
Feb 20, 2023 Feb 20, 2023

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Did you previously create a forum account?

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