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Account status changed without consent

New Here ,
Jun 24, 2024 Jun 24, 2024

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My student account was canceled and replaced with a business account. In the e-mail I received from Adobe, I was told that my account would continue as a student. Can you help me?

 

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Adobe Employee ,
Jun 25, 2024 Jun 25, 2024

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Hi there,

As per your account details, you have a non-discount(Student and teachers) Creative Cloud individual subscription. It is not an Enterprise or team's subscription.

If you wish to get any changes made to your account, please feel free to start a private chat session with our support team here: https://adobe.ly/3KXmdvy

 

Let us know if you have any questions.

 

Regards,

Shivangi

 

 

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Learn more- https://adobe.ly/4cBjEv6

 

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Community Expert ,
Jun 25, 2024 Jun 25, 2024

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regarding chat: there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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