Account with INCORRECT email address

[ELLE SY]

Hello everyone! 

Hello Team! Need your help in cancelling my free trial.

Context: I created an account last week but unfortunately I was not able to check the email address that I used. Since there's no verification or confirmation needed when creating an account, I thought that there's no problem. Today, I got automatically signed out and to be able to access it again, it says that there was a code sent to my email. This is when I discovered that the email address I used was actually incorrect. I don't have any access to that email (a character was missing). 

The problem now is that my free trial on that account ends on March 9. However, I cannot cancel it myself since I don't have access to that account. My card is connected to that account.

Please help me in resolving this. Thanks!

[Shivangi_Gupta]

Hi @ELLE SY,

We understand your question. Since this is  a public forum, we can not ask for your personal information like email ID here. Please start a private chat session with our support team and they'll help you with managing your account.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if you have any additional question.

Regards,

Shivangi

[kglad]

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[John T Smith]

For WRONG EMAIL CREATION go to this link and scroll down
https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html