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Acesso até dia 25 de outubro

New Here ,
Oct 01, 2023 Oct 01, 2023

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Gostaria de informar que efetuei o cancelamento do meu plano recentemente e, conforme as informações fornecidas, meu acesso às ferramentas deveria ser mantido até o dia 25 de outubro devido ao pagamento já realizado. No entanto, estou enfrentando dificuldades para salvar meus arquivos, uma vez que recebo uma mensagem informando que não tenho mais acesso às ferramentas. Lamento o inconveniente causado por essa situação e, em vista disso, gostaria de solicitar gentilmente o reembolso do pagamento realizado. Agradeço pela compreensão e pronta resolução deste problema.

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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as soon as you cancel you lose access to your previous subscription.

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