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Acount not working correctly says free member but i have a subscription???

New Here ,
Jan 14, 2024 Jan 14, 2024

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My account says free member buy I have a subscription need it fixed ASAP.

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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What subscription do you have? If you have a Teams or Enterprise plan, sign out and sign in again and choose your enterprise space.

 

Check here your account: https://account.adobe.com/plans.

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

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Hi @Neuro34796295ex5k,

We checked your account info. We could not find any active subscription listed under it.

If you have an active subscription associated with another email ID, please post your question using the correct email address.

P.S. Do not share any personal/confidenial(email ID, Phone number, bank details) info here. This is a public forum.

Thanks,

Shivangi

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