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Acrobat pro DC to All Apps creative cloud?

New Here ,
Jan 03, 2020 Jan 03, 2020

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I am an individual pro-DC subscriber.  I am considering purchasing an All Apps subscription.  If so, would I still be eligible to get a full refund within the initial 14 day refund period?
 
 

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Adobe Community Professional ,
Jan 03, 2020 Jan 03, 2020

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Tamim A, Hello.
I'd like to ask support for details, but even if it is a change to All Apps, it will be subject to initial cancellation within 14 days.
As a remedy if other apps did not work as desired.


TkfY(ACP),JAPAN

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LEGEND ,
Jan 04, 2020 Jan 04, 2020

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This gets complicated because you will, unless you cancel it, continue to pay for both programs. And there may be a cancellation fee, unless you can get Adobe to handle it as an upgrade. But if you do that, and cancel All Apps you will be left with no subscription at all.

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Adobe Community Professional ,
Jan 04, 2020 Jan 04, 2020

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Tamim, you can try this help page for how to change your Adobe plan or subscription online:

 

https://helpx.adobe.com/manage-account/using/change-plan.html

 

If that works and you can upgrade your plan online, then note the following:

 

  "What happens after you change your plan?

    After you change your plan:

  • The existing plan is canceled and you get a refund for it.
  • The new plan is effective immediately and you will receive a charge for the new plan.
  • Your monthly billing date changes to the date when you change the plan. 
  • For yearly plans, the new renewal date is one year after the date on which you change the plan. For example, if you change your plan on June 14, 2019, the new plan will renew on June 14, 2020."

 

As to whether the 14-day refund period would still apply on a plan upgrade, that's a little hazy. The reason is because Adobe's Subscription and Cancellation Terms say "within 14 days of your initial order"... (emphasis added) It's unclear whether that would refer back to the first/original plan you have, which is your current Acrobat subscription.

 

https://www.adobe.com/legal/subscription-terms.html

 

Hope that helps explain a bit further.

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