Acrobat pro subscription

[gabriella_8683]

I paid for my Acrobat pro subscription
Order number
AE03413107320CIT
of 05 December 2024

but was unsuccessful.

Could you please help me?

Thanks in advance.

Best regards.

Gabriella Bonfanti

email: <removed by moderator>

[John T Smith]

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Jeffrey_A_Wright]

Gabriella, are you receiving an error message when you open Acrobat? I show an active Acrobat subscription under the account you used to post to this public discussion forum. ^JW

[Peru Bob]

See here to download:

https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

[gabriella_8683]

Dear Community,
I tried now to download, but it asked me to pay again.
I paid yesterday.
I'm not able to go ahead.
If have any suggestion, pleas let me know,
best
Gabriella

[Kanikas]

Hi gabriella_8683,

As I understand you have an active  subscription, however, you are getting a trial error message. Could you please follow steps shared in the link to resolve the issue: https://adobe.ly/3CYlKIG.

Hope this helps.

^KS

[kglad]

apply the steps at @Kanikas link first.  only if those fail should you proceed to

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location