Adobe Account Associated Country & Lightroom Cloud File Management

[sivihk]

Hi, my Adobe Account that was created while living in Canada. When I moved to Germany, I quickly realized that I couldn't continue paying for my Lightroom subscription with a German credit card. The account was associated with Canada, the country in which the account was created, and from which the first payment method was used.

I reached out to Adobe's customer- and technical-support teams and was given a variety of solutions:

• The country associated with my account can simply be changed.
• The country associated with my account cannot be changed until the current billing cycle has ended.
• The country associated with my account cannot be changed at all, and a new account with Germany as the associated country must be created.

As is evident from the conflicting solutions provided, the customer- and technical-support teams do not seem to have a clear or unanimous understanding of this issue and how to solve it.

(Read more about that here: https://community.adobe.com/t5/account-payment-plan-discussions/changing-the-country-associated-with...

Although, in the end, I was able to change the country associated with my original account, once the my current billing cycle had ended, I was mislead into creating a new account. Inso doing, the technical support team moved my Lightroom Cloud files from the original account to the new account and deleted them from the original account.

Now that I've renewed my Lightroom subscription using my original account, I would like to continue using it. However, neither the customer- nor technical-support teams seem to be able to restore my Lightroom Cloud files.

I've been told that in order for them to restore the my Lightroom Cloud files I would have to download and delete all other Adobe Cloud files from https://assets.adobe.com/files. This is, however, not possible since https://assets.adobe.com/files does not have functionality to download multiple files simultaneously.

(This issue has been well documented on multiple occasions:

• https://community.adobe.com/t5/creative-cloud-services-discussions/how-to-download-adobe-files-from-...
• https://community.adobe.com/t5/creative-cloud-services-discussions/how-do-i-download-multiple-files-...)

Accordingly, I've been left paying for a Lightroom subscription with all of my Lightroom Cloud files removed and now solution in sight. I'm hoping someone in this forum will be able to help me out, or that making this issue public will incentivize the customer- and technical-support teams to resolve it.

[kglad]

https://helpx.adobe.com/enterprise/kb/transfer-assets.html

[sivihk]

Hi @kglad , thanks for posting the helpful link. It looks like, if I use the method described in the article you sent, important metadata (rating and flags) and file structuring (albums and folders) will not be preserved. (See the attachement.)

Accordingly, it's not an ideal solution to my issue. 

I'm hoping the technical-support team will be able to restore my Lightroom Cloud files with metadata (rating and flags) and file structuring (albums and folders) to their original state. 

[kglad]

i think you're correct about the metadata.  check with the lr forum to see if there's a better solution.