Adobe acrobat Free trial

Explorer ,
Apr 12, 2021 Apr 12, 2021

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I tried using adobe acrobat for a 7 days free trial. Since the features are limited, I uninstalled it. 

I forgot to cancel the subscription and now, I got a notification saying that i have an issue with my payment details. Do I need to worry that they might charge me on the succeding months? Cause theres no option to cancel it. Thanks

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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The features of the trial version are not limited. It's identical to the full version.

Are you sure you were using the right application?

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Explorer ,
Apr 13, 2021 Apr 13, 2021

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Yes, I do have the latest full version of the acrobat DC. Unfortunately, the pdf compare features are not the same with the older versions. So I tried installing the older version, and thats where I experienced the billing issues.

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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OK, it works differently than before, but it doesn't have limited features.

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