Adobe Acrobat Premium Yearly paid Price increased

[david338131108qf2]

Paid for this for a 2nd year, for no reason Adobe canceled this July 28th when in communication with a staff person in another country, I had provided this attached information & the response for months was someone was working on it??? With zero followup ! 

I use this to the little i can with a screen due to disabilities, & now there's no record of my purchases , cannot lookup prior purchases as it states NO record found !!! Now it shows i must pay 3.5x the amount 

Can someone respond with a contact email & any input please 

Most recent annual purchase order # info in image & conformation email 

[kglad]

you need an adobe employee to tell you how to proceed.  if you don't see a response from a badged adobe employee here by 2/5/25, repost and i'll flag one for you.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[david338131108qf2]

Thank you for moving the post, I rarely reach out like this but Abode has refused to help or clarify issues, I only have use for this now to help with a head injury. So again thank you for helping. Hopefully it will get actually addressed.

[kglad]

@Jeff_A_Wright 

can you help @david338131108qf2 

[Jeffrey_A_Wright]

@david338131108qf2 , I am sorry that you have encountered problems reaching us and managing access to Adobe services.

What Adobe application are you trying to restore your membership to? I see you just started a new membership through the Samsung app store, it looks like your previous membership was through that app store, but was already canceled.

I don't show any recent interactions with our support team. Is it possible you were in contact with someone at the Samsung App Store? They receive your money and manage your membership.