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Paid for this for a 2nd year, for no reason Adobe canceled this July 28th when in communication with a staff person in another country, I had provided this attached information & the response for months was someone was working on it??? With zero followup !
I use this to the little i can with a screen due to disabilities, & now there's no record of my purchases , cannot lookup prior purchases as it states NO record found !!! Now it shows i must pay 3.5x the amount
Can someone respond with a contact email & any input please
Most recent annual purchase order # info in image & conformation email
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you need an adobe employee to tell you how to proceed. if you don't see a response from a badged adobe employee here by 2/5/25, repost and i'll flag one for you.
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
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Thank you for moving the post, I rarely reach out like this but Abode has refused to help or clarify issues, I only have use for this now to help with a head injury. So again thank you for helping. Hopefully it will get actually addressed.
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