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Adobe Acrobat Premium Yearly paid Price increased

New Here ,
Feb 03, 2025 Feb 03, 2025

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Paid for this for a 2nd year, for no reason Adobe canceled this July 28th when in communication with a staff person in another country, I had provided this attached information & the response for months was someone was working on it??? With zero followup ! 

I use this to the little i can with a screen due to disabilities, & now there's no record of my purchases , cannot lookup prior purchases as it states NO record found !!! Now it shows i must pay 3.5x the amount 

 

Can someone respond with a contact email & any input please 

 

Most recent annual purchase order # info in image & conformation email 

 

 

 

Screenshot_20240621_095210_Adobe Acrobat.jpgScreenshot_20250204_000826_Galaxy Store.jpgScreenshot_20250204_001847_Adobe Scan.jpgScreenshot_20250204_002056_Adobe Acrobat.jpg

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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you need an adobe employee to tell you how to proceed.  if you don't see a response from a badged adobe employee here by 2/5/25, repost and i'll flag one for you.

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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New Here ,
Feb 11, 2025 Feb 11, 2025

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Thank you for moving the post, I rarely reach out like this but Abode has refused to help or clarify issues, I only have use for this now to help with a head injury. So again thank you for helping. Hopefully it will get actually addressed.

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Community Expert ,
Feb 12, 2025 Feb 12, 2025

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@Jeff_A_Wright 

 

can you help @david338131108qf2 

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