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Adobe already deducted cash on my account but I can't see the download button for LR and PS.

New Here ,
May 15, 2024 May 15, 2024

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Hello ADOBE!

My bank already deducted 498 php on my account and I still can't find a way to see the download/install button on my account. It should be similar to STEAM when I bought a game, I could download it immediately right?

I tried talking with your virtual assistant chat but it didn't help me.
This is my first time subscribing.

21 hours has passed, please work on this.
Thank you!

TOPICS
Account management , Billing

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Community Expert ,
May 15, 2024 May 15, 2024

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
May 15, 2024 May 15, 2024

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Hello! Thanks for the reply kglad but I still see, it's on free trial or buy.

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Community Expert ,
May 15, 2024 May 15, 2024

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in that case:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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New Here ,
May 15, 2024 May 15, 2024

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Still nothing and kind of disappointed now. 😕

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Community Expert ,
May 15, 2024 May 15, 2024

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copy and paste here a screenshot of your cc desktop app, apps tab showing what's offered to you.

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New Here ,
May 15, 2024 May 15, 2024

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According to the AGENT of Adobe, my card isn't going through.

I'll try using my other card if it works for international transactions.

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Community Expert ,
May 15, 2024 May 15, 2024

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ok.

 

if you'd used that revert-to-trial link you would have seen the first step is to check your account, https://account.adobe.com

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New Here ,
May 15, 2024 May 15, 2024

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I used my other card and it started immediately.

 

Thank you for your time kglad!

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Community Expert ,
May 15, 2024 May 15, 2024

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you're welcome.

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