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Adobe billing

New Here ,
May 22, 2023 May 22, 2023

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I went to cancel my acct and it says I have no paid plans when I do and have been charged every month so how do I resolve this? TY 

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Community Expert ,
May 22, 2023 May 22, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
May 22, 2023 May 22, 2023

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Thank you 

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Community Expert ,
May 22, 2023 May 22, 2023

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is the problem solved?

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New Here ,
May 22, 2023 May 22, 2023

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No I'm figuring it out I'm at work so can't do much till I'm home about getting in touch with Adobe thx! 

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is the problem solved?


By @kglad

 

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Community Expert ,
May 22, 2023 May 22, 2023

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if you have time, update after contacting adobe support.

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Community Expert ,
May 22, 2023 May 22, 2023

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If you do not have a subscription https://account.adobe.com/plans and you do not have a 2nd email, you need to call the fraud number for your credit card and report your number as being stolen... and get a new credit card with a different number

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New Here ,
May 22, 2023 May 22, 2023

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No has nothing to do with fraud I do have a paid plan Adobe photography LR and PS and it gets auto paid each month but now when I went in my programs it says I have no plan thx 

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Community Expert ,
May 22, 2023 May 22, 2023

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adobe support said?

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Adita, I can confirm that there are no paid plans under the e-mail address you used to post to this public discussion forum. Please follow the suggestions offered by Nancy and Kglad and click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a private chat session with a member of our support team. Please be prepared to provide any alternative e-mail addresses or phone numbers that may have been used to purchase the membership.

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New Here ,
May 23, 2023 May 23, 2023

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Thank you so much I will do as you said 

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Community Expert ,
May 22, 2023 May 22, 2023

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  • Did you order a mobile app from Google Play or Apple Store? 
  • If so, you'll need to contact the respective vendor you ordered from.
  • Adobe doesn't handle purchases made from other vendors.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 22, 2023 May 22, 2023

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No, I've had adobe photography plan for many years and now I see it says I don't have any paid plans but yet they do take the money out each month 

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