ADOBE CANCELLATION PROCESS

New Here ,
Jan 06, 2022 Jan 06, 2022

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I thought I was signing up for a six month trial. At the end of 6 mos my account said I had no active plan.  in Month 7 Adobe charged me a monthly fee AGAIN and then wanted $40+ to CANCEL the plan.  What is wrong with this company?  Do they just want to slash and burn customers?  
Spent 30+ minutes waiting for Customer Service and finally gave up (wait time was 1 minute).  
Adobe,  denying people the ability to cancel without paying a FEE is [wrong].  I'll never purchase another Adobe product, EVER AGAIN.  

 

[Much profanity removed by moderator]

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Account management , Billing

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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quote

I thought I was signing up for a six month trial. 

 

 

By @Bartholemew22539002fnvc

 

Why did you think that?

It certainly wasn't in the agreement that you approved.

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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LATEST

Adobe doesn't offer  6 month trials. 

 

Adobe offers a 7 day free trial for Creative Cloud, after which it automatically converts to a paid annual subscription (12 months) unless you cancel within the 14 day grace period.

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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