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Adobe cancelled my 1 year subscription, even though I have 5 months left

New Here ,
Jun 29, 2024 Jun 29, 2024

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The title says it all. I bought a adobe subscription through a 3rd party (Which I have already contacted but haven't gotten back from yet). I bought a 1 year subscription on the 17th of November 2023. It is now the 30th of June 2024 and for some reason it says that my subscription has been cancelled and I lose access to the adobe programs within 6 days unless I buy a new subscription.

What the heck is this mess? I paid for the subscirption, I expect to get a full year's worth of access. I want this fixed.

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Community Expert ,
Jun 29, 2024 Jun 29, 2024

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Nobody here can see your account information
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

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Community Expert ,
Jun 29, 2024 Jun 29, 2024

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actually, i think you'll need to contact the vendor.

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Community Expert ,
Jun 30, 2024 Jun 30, 2024

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Did you have a Teams subscription? As that type of subscription is the only one that you can book via a vendor! If your subscruption was ridiculous cheap, you found a scammer vendor. And then your money is gone. 

As you used a vendor, your only option is to contact this vendor, and as they don't reply, chances are, that your licence was not legal. (BTW: how do you know that Adobe did cancel?)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jun 30, 2024 Jun 30, 2024

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Who did you buy it from?

Are they on the list of authorized resellers?

https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

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New Here ,
Jul 07, 2024 Jul 07, 2024

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For those who are curious. Adobe wasn't able to help. Apperantly the deal the 3rd party company and Adobe had established, had expired. It was being renewed but that took a few days. In those few days all their customers got this message but it has since disappeared.

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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so, you never lost use of your subscrption apps?

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New Here ,
Jul 07, 2024 Jul 07, 2024

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technically I did. I got the message that it was cancelled and got the 7 day countdown that you get when a subscription ends. That count down gives you time to renew your subscription without losing your access to the programs suddenly. 

It has since been reinstated tho. Meaning I can use it for the next few months before having to renew it.

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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i think you mean you were warned you would lose the apps, but there was not a day when you were unable to open your apps.

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New Here ,
Jul 07, 2024 Jul 07, 2024

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Correct

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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well, glad it worked out though i know you worried and wasted your time.

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