I recieved an email at 2:50am saying that Adobe has processed my cancellation request.
Only problem is, I never cancelled my account. I'm not even sure how you would do that.
How do I reactivate my subscription?
How do I do it without being charged twice for the same month?
Thank you in advance for any assistance you can provide
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
Are you sure that e-mail is legitimate and not a physhing scheme?
1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your PAID id and password.
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
How do I Cancel my Subscription?
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I have been on the Adobe Help chat for the last 3 hours, and the dude can't reactivate my account.
I was hoping someone knew how to do it from Creative Cloud or from the Account section.
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It took four hours sitting on the chat but they finally got it sorted.
They couldn't explain why my account was randomly cancelled though