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Adobe cancels twice without reason, refuses refund.

Explorer ,
Apr 28, 2024 Apr 28, 2024

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Adobe is a scam. Here is why:

 

My account was canceled on the 12th of April for fraudulent activity, reinstated on the 19th (with a month of free credit as reimbursement), and re-canceled on the 22nd because "I requested it" even though I had no such request.

Adobe says that my account was canceled due to fraudulent activity. Even though I've contacted 3 support agents so far, they didn't give me any information. When I contacted them through X @AdobeCare, they told me to contact support. I thought it was also support.

 

After trying diligently to scam me, Adobe "specialists" forced me to get a refund. Adobe scammed me because of a price increase and stole away my subscription.

 

During this process, they attempted to cancel my sub twice without a reason, double charge me, and customer service was exceptionally hellish. Specialists don't know what they are doing, and each and every one of them tries their best to lose a customer by scamming them for a few bucks.

After they said they would refund, they refused it. They locked my last community post.

Berke_0-1714292085722.png

Secon cancel:

Berke_1-1714292112987.png

 

Free credit after first reimbursement:

Berke_2-1714292139991.png

 

The first massive scam attempt:

Berke_3-1714292179134.png

 

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correct answers 3 Correct answers

Explorer , Apr 28, 2024 Apr 28, 2024

Update: Today I've received a mail from adobe stating that they've accepted the refund they forced me to request. Hoping this situation will be over.

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Explorer , May 02, 2024 May 02, 2024

Today I've recieved a " requested invoice " from adobe, which I've never requested. This is the second time adobe is doing someting I haven't requested. There is clearly a major mistake here.

 

Contacting support is futile, since they don't know anything about my situation. Today I had a record of 4 agent changes in a single chat. The agents keep telling me that my account was canceled due to fadulent account, even though my account was reinstated with a free month as an apology. Then Adobe cancel

...

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Explorer , May 07, 2024 May 07, 2024

So, over a week and no refund. My case is "resolved". Adobe stole from me.

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Explorer ,
Apr 28, 2024 Apr 28, 2024

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Update: Today I've received a mail from adobe stating that they've accepted the refund they forced me to request. Hoping this situation will be over.

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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hope so.

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Explorer ,
May 02, 2024 May 02, 2024

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Today I've recieved a " requested invoice " from adobe, which I've never requested. This is the second time adobe is doing someting I haven't requested. There is clearly a major mistake here.

 

Contacting support is futile, since they don't know anything about my situation. Today I had a record of 4 agent changes in a single chat. The agents keep telling me that my account was canceled due to fadulent account, even though my account was reinstated with a free month as an apology. Then Adobe cancelled my account based on a lie, as if I requested a cancellation. Then they agreed to a refund, but alas, that was an another lie.

 

Adobe never did anything they claimed they would. Their apologies are just automated messages.

 

The disgusting customer support, the lies and all the treachery had a toll on me. I wish to never use and Adobe product ever again.

I have been scammed by a giant corporation.  I don't think this can be settled without a lawsuit. 

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Community Expert ,
May 02, 2024 May 02, 2024

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maybe things will spontaneously change again.

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Explorer ,
May 07, 2024 May 07, 2024

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So, over a week and no refund. My case is "resolved". Adobe stole from me.

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New Here ,
May 13, 2024 May 13, 2024

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I too felt like Adobe stole from me.

I canceled and they still wanted to charge me for the year even though I was not using the subscription.

I plan to switch company employees to another software solution.

Adobe knows this is wrong and I don't want to do business with companies that cheat others.

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