Adobe CC increases from 15 January & changing plan payments

[Jon5FE2]

I was made aware by someone in the US that Adobe are increasing the £9.98 subscription to £14.99 on 15 January.  I dont use any of the 20gb storage so its going to be a costly increase especially as I cant have any updates now as my PC is not compatible!

However I learned that you can retain the £9.98 by going to your account, choosing manage plan, and changing it to paying annually.

However when you go to "Manage Plan" the only option is to cancel the plan!

Any ideas

[kglad]

you are correct; changing to pay annually will still cost the same.  

contact support to make the change.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Jon5FE2]

But as my annual contract (pay monthly) doesnt end until November 2025 and Ive had no communication about increase, does that mean I can contiinue as I am until end of contract?

[kglad · Accepted solution]

yes.  prices don't change during a subscription.  plus, you'll get an email about renewal when your subscription is about to renew.

[jane-e]

@Jon5FE2 

Since your question is about payment details for the Photography plan, I've moved your post from Creative Cloud Desktop to Account, Payment, & Plan.

Jane

[kglad]

@Preventie 

please don't post duplicates.  see https://community.adobe.com/t5/account-payment-plan-discussions/our-prepaid-bill-suddenly-doubled/m-...