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Adobe charged me after i cancel free week

New Here ,
Mar 31, 2023 Mar 31, 2023

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Hello. I registered to try 1 free week of using Adobe services. Cancel it 2 days before free trial finished, and still they charged me!! How to complain and return the money? Thanks 

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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Moved to the Account, Payment, & Plan forum from Using the Community

 

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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