Copy link to clipboard
Copied
I registered for trial on Ilustrator and after while I canceled my plan due to technical obstacles - my OS is too old to run software. Today I see my bank acount and see they charged me for first month. Their web interface is also tricky not sending you confirmation, but I remember that I did cancelation correctly. Such practice makes me feel really sick. Ondrej
If you cancelled correctly, you got an e-mail about that. If not, you got a mail that your subscription starts now. Check your spam folder.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. P
Copy link to clipboard
Copied
This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
Copy link to clipboard
Copied
If you cancelled correctly, you got an e-mail about that. If not, you got a mail that your subscription starts now. Check your spam folder.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
Copy link to clipboard
Copied
After contacting support they acknowledged my complain and returned money recently. Seems troubles might be caused unintentionally due to immature web interface. I recommend check trial cancellation in next days and make screenshot as evidence for future complains.
Copy link to clipboard
Copied
I recommend check trial cancellation in next days
By @ondrejt_at_hotmail_com
Normally, you can check in the hour. Adobe customer support normally handles this gracefully. There is no reason to want to keep adamantly a dissatisfied customer.