Adobe Cloud Plan not showing up on account after purchase

New Here ,
Aug 23, 2020 Aug 23, 2020

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I purchased the annual adobe cloud membership a week ago, but all my programs are still expired? It doesn't show up on my adobe account either, yet I signed in with the one I made the purchase with. I got charged and had the confirmation email too. 

 

Really need to get my programs up and running :"((Screen Shot 2020-08-24 at 12.50.54 pm.png

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Aug 23, 2020 Aug 23, 2020

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone

...

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Community Expert ,
Aug 23, 2020 Aug 23, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Aug 24, 2020 Aug 24, 2020

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tysm it workkedd 🤧💦💦💦

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