Adobe Creative Cloud Installation Problem

[Emma5FE0]

I'm a high school student that should be getting creative cloud for free. When I first made my account it showed that I was getting creative cloud and all the apps for free. However, there was an issue with downloading creative cloud so I deleted the creative cloud application off my desktop and went to go sign back in and download it again. When I did this, creative cloud and photoshop downloaded, but they were not opening. I tried signing out and back into my account but when I did this it now says I have to pay to download creative cloud and all the other apps even though I'm still under my school account. I still have creative cloud on my desktop but whenever I open it, it's just a blank screen. 

Any suggestions? 

[Peru Bob]

Please go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

[Nancy OShea]

If you're getting this service from your school, please contact the school's IT dept for assistance.  They will need to grant you access.