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I was charged 2310TWD dollar (594.93hkd) in my Hong Kong credit card on 21/June. I was promised to refund in 14 days on 9/July via email. However, today 2/Oct, I still did not receive any refund on my cancel subscription of adobe cloud. Feel cheated.
If your company has refund the mentioned amount please show me proof. Very disappointed.
Btw, my case is "false closed" Adobe Case ADB-7902917-V2L2
Not to mention that, my subscription has been canceled officially with email from Adobe on 26/Jun (Case number: ADB-7732410-G9C5)
I should not had been charged within the 14 days trial period.
Just received their official reply again, this time from facebook. Hope this will be solved soon.
This is a user to user forum with only occasional appearances of Adobe Staff.
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I received an email through my second email address [personal information removed by mod] where it stated that billing shall start on May 5, 2020 unless I wish to cancel my account where there was a link and I cancelled my account.
I have canceled my Acrobat Pro DC 7-day free trial, nevertheless you deducted from my credit card the amount of JOD10.600 monthly payment for the first month. I have uninstalled Acrobat Pro from my PC as well as Adobe Creative Cloud from my Windows 10 PC.
Please, I would like you to refund the said amount to my Credit Card and stop deducting any amount from it anymore.
Thank you for your understanding.
Dr. Munther Al-Fattal
Sent from Mail for Windows 10
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