I am trying to cancel my creative cloud account. I spoke to a customer service officer in April 2020 and asked that it be cancelled as I couldn't afford it due to losing work due to covid and I wasn't using it. I was given the option to pay my cancellation fee or take a cheaper subscription. By the time it came to that conclusion I had had enough and just left it the same. Now, I am trying to cancel it again as I didn't receive the renewal email. They are again offering me a cheaper plan or I pay the cancellation fee. You would think given the current situation that they would be more understanding. I asked if I could cancel with a less fee but that wasn't an option. I am not impressed with how inflexible they are and I will not be using Creative Cloud again.
Just like a car lease, you signed up for a year... and you pay a fee to cancel early
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