Adobe customer service

[Saw Yu14]

I've alrdy cancelled my trial and subscription on 16 March and they alrdy sent me a mail that alrdy cancelled and now Tdy they cut the amount 176.4 Aed from my acc. I want my money back 

[jane-e]

@Saw Yu14 

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

You didn't say which plan you subscribed to. The annual plans are deeply discounted from the month-to-month plans. If you subscribed to an annual plan, paid monthly, and canceled before the year was up then there is a fee for early cancellation. Is that what you're seeing or is it something else?

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Jane

[Saw Yu14]

It's a monthly subscription and I've alrdy checked my plan there's nth showing in my account and Tdy they cut the amt from my account 

[kglad]

what date does it show starting your subscription?

does your account show the plan was cancelled?  if so, what date is shown cancelling?

[Jeffrey_A_Wright · Accepted solution]

Saw Yu, my apologies for any confusion. I reviewed the account you used to post to this public discussion forum and I see a charge for both of your subscriptions occurred on the same day you requested to cancel both subscriptions. Please click on https://adobe.ly/3E3Z4rs to speak directly with a member of our support team who can review your account history and provide any needed refunds. ^JW

[kglad]

check your account, https://account.adobe.com

what date does it show starting your subscription?

does your account show the plan was cancelled?  if so, what date is shown cancelling?