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Adobe does not want to provide to me the additional 20% discount for Black Friday

Community Beginner ,
Nov 25, 2023 Nov 25, 2023

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Adobe does not want to provide me the additional 20% discount for Black Friday just because I used a yearly plan and not a monthly plan, even if in their T&C it's not mentioned that you need to use a monthly payment plan to have this price. I'm really disappointed and nobody wants to help me. 

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Account management , Billing

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correct answers 2 Correct answers

Community Expert , Nov 25, 2023 Nov 25, 2023
quote
Not exactly, the plan was not closed by me, it was closed by Adobe with noreason, so I'm eligible 🙂
By @robinsonchera

 

 

1. You said you had a annual plan, so you were not a first time subscriber. Read the Terms and Conditions (above) for eligibility.

"I used a yearly plan and not a monthly plan"

 

2. The Black Friday deal ended on November 24 and is now over.

 

We are volunteers on the forum. If you want to argue with someone, you'll need to take it up with Adobe, not us. Try the link to

...

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Community Expert , Nov 25, 2023 Nov 25, 2023

discuss with adobe, which appears you already did and they determined you were not eligible to use whatever you tried to use.  there's nothing anyone here can do to change that.

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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@robinsonchera Your current plan disqualified you. The Black Friday special was only for the first year for new users. See the terms and conditions here:

https://www.adobe.com/offer-terms/cc_full_special_offer.html

janee_0-1700910399195.png

Jane

 

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Community Beginner ,
Nov 25, 2023 Nov 25, 2023

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Not exactly, the plan was not closed by me, it was closed by Adobe with no
reason, so I'm eligible 🙂

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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quote
Not exactly, the plan was not closed by me, it was closed by Adobe with noreason, so I'm eligible 🙂
By @robinsonchera

 

 

1. You said you had a annual plan, so you were not a first time subscriber. Read the Terms and Conditions (above) for eligibility.

"I used a yearly plan and not a monthly plan"

 

2. The Black Friday deal ended on November 24 and is now over.

 

We are volunteers on the forum. If you want to argue with someone, you'll need to take it up with Adobe, not us. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

 Jane

 

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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discuss with adobe, which appears you already did and they determined you were not eligible to use whatever you tried to use.  there's nothing anyone here can do to change that.

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