Adobe double payments

[bafrie]

Adobe receives two different payouts from me every time, what is the reason for this? Although I see that 700 money was received when an sms was received on my phone, I see that 500-odd more money was received in the account transactions of my card

[davescm]

Hi , I've moved your post from the Photoshop forum to the Account Payments and Plan forum where you are more likely to get help with your issue.

Dave

[John T Smith]

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163...

[kglad]

cancel one.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)