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Adobe emailing invoices to old email address

New Here ,
Jul 29, 2020 Jul 29, 2020

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I keep getting invoices sent to a previous email address. My Adobe account has the new, correct email address but it's not being used. I can't see how to update the email address to ensure invoices are emailed there.

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correct answers 1 Correct answer

Adobe Community Professional , Jul 29, 2020 Jul 29, 2020
Individual account holders can check invoices online 24/7 by logging in below. https://account.adobe.com/plans Teams/Enterprise account holders, see link below for details.  You must be the contract owner on record to access invoices and billing history. https://helpx.adobe.com/enterprise/using/accounts.html

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LEGEND ,
Jul 29, 2020 Jul 29, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Adobe Community Professional ,
Jul 29, 2020 Jul 29, 2020

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Individual account holders can check invoices online 24/7 by logging in below.

https://account.adobe.com/plans

 

Teams/Enterprise account holders, see link below for details.  You must be the contract owner on record to access invoices and billing history.

https://helpx.adobe.com/enterprise/using/accounts.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Dear Adobe,

 

I have the exact same problem. I have changed my Adobe account email address last year and I keep getting my invoices sent to my old email address (Gmail). Please do not tell me to change this in my profile because I have already checked this 10 times: both my primary and secundary email address are correctly saved and verified. Yet, I get invoiced to the wrong, old email address. 

 

I have tried to get in contact with the customer service but you made that pretty much impossible. Please help.

 

Best, HS

 

 

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 19, 2021 Mar 19, 2021

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I have checked and can see the invoices via that link but not how to ensure they go to the right email address.  I have tried online agents before on this and it does not get resolved as I keep being told to change the account address which is correct

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New Here ,
Mar 19, 2021 Mar 19, 2021

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You still don't understand the problem. I can't see my former email address but you keep sending invoices to it. My account has a different email address to the one used for invoicing. You have not sent me a link to fix that. I suspect this requires a back end non user update

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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We aren't doing anything. You are posting to a user-to-user forum. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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