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Adobe found and charged new card

New Here ,
Apr 06, 2024 Apr 06, 2024

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First of all, sorry for posting it here. I couldn't find the billing/payment info forum.

 

I pay for my Adobe subscription with my dad's credit card and recently he had to get a new credit card and "cancel" the old one. I forgot to update my payment information for Adobe, but somehow they still found and charged new credit card. What is weird becuase on my Adobe account you can clearly see the old credit card information. I wouldn't think of it as a big deal, but my dad is so angry right now. Does anyone know  how they did that? And if that's legal?

 

Thank you for reading 

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correct answers 1 Correct answer

Explorer , Jun 09, 2024 Jun 09, 2024

Update:

The bank was at fault. They didn't delete/reset the 'token' as they should have done when fraudulent transactions is envolved. So they've supplied us with a new card, reset the card's token, and the mysterious Adobe charges have stopped.

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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Never heard of such a thing happening by itself. Maybe it's a "service" of the bank/credit-card company that transfers prior authorizations from an old CC to a new one automatically? You should ask them. Anyway, your father should know that cancelling a credit-card is not a good way to get out of a contract you don't like... In fact, it's a good way to get into a worse situation, such as owing a debt to that company.

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Explorer ,
Apr 21, 2024 Apr 21, 2024

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Same thing has happened to us, instead it was with a card that has never used for Adobe services. They supposedly keep cancelling the possible fraudulent transactions, but they just keep popping up month after month even after the card number was changed.

 

I do have an active Creative Cloud subscription with an entirely different card number.

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Explorer ,
Jun 09, 2024 Jun 09, 2024

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Update:

The bank was at fault. They didn't delete/reset the 'token' as they should have done when fraudulent transactions is envolved. So they've supplied us with a new card, reset the card's token, and the mysterious Adobe charges have stopped.

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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Thank you for sharing that information, @Camst4 . It had not occurred to me that a bank could make an error so grievous. I'm glad they fixed it for you!

 

Jane

 

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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LATEST

@Camst4 

 

thank you for the update.

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Community Expert ,
Apr 21, 2024 Apr 21, 2024

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Credit card companies can pass updated credit card information to merchants to keep re-occurring payment information updated. The flip side is if your credit card was stolen, etc. you would not suddenly default on re-occurring payments. 

 

Best practice is to be aware of where you have subscriptions and update your subscriptions directly.

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New Here ,
Jun 09, 2024 Jun 09, 2024

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Same thing happened to me. I cancelled my old card and had it replaced with a new one.somehow adobe knew about it and charged me. I did not give they the approval to charge me on my new credit card. This is not acceptable 

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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@Cynthia36522363d1nk 

 

if you cancel a credit card without reporting fraud, payments continue.  if someone (without your permission/authorization) used your credit credit card to use an adobe trial or subscription, you should report the fraud to your credit card issuer.

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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quote

First of all, sorry for posting it here. I couldn't find the billing/payment info forum.

By @Aleksandra2004

 

 

When my credit card company cancelled my card because someone tried to use it for fraud, all of my automatic payments continued, and I was thankful. It was several months before the old number stopped working for the automatic payments. This is normal banking procedure these days.

 

Adobe did not "find" the new card number. Your dad should check with his bank for confirmation. He should also monitor his account (his bank can tell him how.)

 

In addition, cancelling a card does not cancel an annual plan. You need to cancel any plan yourself. See how to cancel here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

I've moved your post from Acrobat to Account, Payment, and Plan. The direct address is here:

https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan

 

You can see a list of all forums here: https://community.adobe.com/

 

Jane

 

 

 

 

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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I think that there is a clause in the subscription agreement or EULA that specifically allows for that to be done.

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