DO NOT AGREE TO THE FREE TRIAL.
i was unable to cancel the free trail as adobe prompted me to UPDATE my payment details first before i could cancel my free trail. INSTEAD, they charged me for the plan again and did not have an option to cancel. the so called "contract" is a joke because there was literally no way to cancel the free trail even at the time when the trail was running. now i have to pay for a year annually which will cost 100 USD.
the useless agent offered me to still pay for the annual plan but with a discount. But even so, i still have to pay almost 100 dollars. i swear adobe is [vulgar & defamatory remarks removed by moderator.]
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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
Twitter tweet @AdobeCare
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 2 ways to contact adobe; chat and twitter:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
<moved from premiere pro>
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Evidently you did join when you downloaded the software and gave Adobe your billing details, payment card # & expiration date.
What did you expect would happen when the trial expired?
Did you think you were getting free software forever?
Next time read the TERMS you're agreeing to.
How do I Cancel my Subscription?
Subscription & Cancellation Terms: