Adobe !!!!! Give my money <profanity removed> back!!!!

[伯清376568256pmg]

I have account issue which can not download 3D asset.

I reach the service and I've already been waiting for four days.

What is <profanity removed> going on here?

[kglad · Accepted solution]

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[伯清376568256pmg]

I don't need you tell me how to chat with agent or real person? I already chat with them for four days, they just keep saying the same word : " Sorry , we are handling, you have to be patient. "

[kglad · Accepted solution]

be civil.

https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/47881...

[伯清376568256pmg]

Again.

Who are you?

A talker?

You don't have the authoritiy to check my case. What you doing is just paste some url to me?

WHO ARE YOU?????????

[kglad]

i'm an adobe community expert.  i'm here to help you even if that's to say no one here can solve your problem. you must work with adobe support 

and final warning: being rude will get you banned.

[伯清376568256pmg]

I have been working with Adobe support for four days. If they could solve my problem, I wouldn't be wasting my time here.

Can I just say Adobe's service is terrible? Would that be considered rude?

[伯清376568256pmg]

Expert?

[kglad]

locked

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[伯清376568256pmg]

Who are you?

[伯清376568256pmg]

I have account issue which can not download 3D asset.

I reach the service and I've already been waiting for four days.

What is <profanity removed> going on here?