Adobe have been charging me extras and I don't know why

New Here ,
Sep 05, 2021 Sep 05, 2021

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I subscribed to a 29.99 monthly plan, but adobe keeps charging me another 2 bills including 20.99 and 9.99, I checked my and it said I only have a 29.9 subscription. I don't know why Adobe has been charging me extras.

 

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

 

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Account management , Billing

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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@Aric0101 I'm sorry to hear about the billing issues. This is a user-to-user forum and we have no access to your account details. Please contact Adobe directly in one of these ways.

 

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen (type "agent" to get a live person)
Phone: Monday–Friday, In the US 24 hours per day: https://helpx.adobe.com/contact/phone.html

 

If you are not in the US, at the link you'll find phone access numbers by country.

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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9.99 looks like a Photography plan. Did you have one some time ago?

 

And yes, you should do as @Jain Lemos suggests: contacting support for these issues!

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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